SHIPPING INFORMATION

URSUSTHEBEAR.COM ACCEPTS PAYMENT VIA PAYPAL. PAYPAL ACCEPTS ALL MAJOR CREDIT CARDS INCLUDING VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. IN ADDITION IT ALSO ACCEPT PAYMENTS FROM UNIONPAY. PAYMENTS MUST COME FROM A VERIFIED ACCOUNT WITH A CONFIRMED SHIPPING ADDRESS.

 

ORDERS PLACED ON URSUSTHEBEAR.COM ARE PROCESSED MONDAY-FRIDAY 10AM TO 3AM PST (EXCLUDING MAJOR HOLIDAYS) AND ARE SHIPPED WITHIN 1-3 BUSINESS DAYS FROM WHEN THE ORDER WAS PLACED, PENDING PAYMENT AUTHORIZATION AND VERIFICATION. URSUSTHEBEAR.COM SHIPS ALMOST WORLDWIDE VIA EMS (INTERNATIONAL POSTAL EXPRESS MAILL SERVICE). TO REFERENCE EXACT TRANSIT TIME PLEASE VISIT WWW.EMS.POST WITH A TRACKING NUMBER PROVIDED VIA EMAIL. WE DO NOT INCHARGE WITH SALES TAX IN ALL COUNTRIES.

 

RETURN & EXCHANGE

ITEMS PURCHASED FROM URSUSTHEBEAR.COM MUST BE RETURNED IN NEW, UNUSED CONDITION WITH ORIGINAL UNOPENED PACKING WITH TAGS STILL ATTACHED IN ORDER TO RECEIVE A REFUND. TO RETURN AN ITEM FOR A REFUND JUST SEND IT TO OUR HEADOFFICE / WAREHOUSE IN HONG KONG WITH A COPY OF THE ORIGINAL INVOICE AND A WRITTEN EXPLANATION OF WHY THE ITEM IS BEING RETURNED. A REFUND WILL BE ISSUED IN THE ORIGINAL FORM OF PAYMENT. PLEASE NOTE THAT WE CANNOT REFUND THE SHIPPING CHARGES AND ALL RETURNS ARE SUBJECT TO A 5% RESTOCKING FEE. 

 

PRIVACY POLICY

URSUSTHEBEAR.COM RECOGNIZES THE PRIVACY CONCERNS OF VISITORS TO ITS SITE ON THE INTERNET (www.ursusthebear.com). SPECIFICALLY, URSUSTHEBEAR.COM RECOGNIZES THE IMPORTANCE OF PROTECTING THE PRIVACY OF PERSONALLY IDENTIFIABLE INFORMATION, SUCH AS YOUR NAME, ADDRESS, OR EMAIL ADDRESS, IS AUTOMATICALLY COLLECTED WHEN YOU VISIT THE URSUSTHEBEAR.COM SITE. URSUSTHEBEAR.COM MAY COLLECT CERTAIN NON-PERSONAL INFORMATION, WHICH IS USED ONLY TO OPTIMIZE OUR WEB PAGES FOR YOUR COMPUTER (e.g., THE IDENTITY OF YOUR INTERNET BROWSER, THE TYPE OF OPERATING SYSTEM YOU USE, AND THE DOMAIN NAME OF YOUR INTERNET SERVICE PROVIDER). THIS NON-PERSONAL INFORMATION MAY ALSO BE USED BY URSUSTHEBEAR.COM TO DETERMINE THE TOTAL NUMBER OF VISITORS TO ITS WEBSITE. PERSONALLY IDENTIFIABLE INFORMATION ABOUT VISITORS TO URSUSTHEBEAR.COM SITES IS COLLECTED ONLY WHEN KNOWINGLY AND VOLUNTARILY SUBMITTED. IN THOSE INSTANCES WHEN URSUSTHEBEAR.COM DOES COLLECT SUCH  INFORMATION, THE FOLLOWING APPLIES: HOW WE USE DATA COLLECTED ON THIS SITE EXCEPT AS DESCRIBED IN THIS PRIVACY POLICY, PERSONALLY IDENTIFABLE INFORMATION THAT IS SUBMITTED KNOWINGLY AND VOLUNTARILY BY VISITORS TO THE URSUSTHEBEAR.COM SITE IS RETAINED BY URSUSTHEBEAR.COM AND IS NOT SOLD OR OTHERWISE TRANSFERRED TO AN OUTSIDE COMPANY, UNLESS OTHERWISE STATED AT THE TIME OF COLLECTION.

 

COOKIES

URSUSTHEBEAR.COM DOES NOT USE COOKIES TO OBTAIN ANY PERSONAL INFORMATION ABOUT OUR USERS.

 

NOTICE

URSUSTHEBEAR.COM WILL NOTIFY YOU WHEN IT IS COLLECTING PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU, AS WELL AS THE USE OR USES URSUSTHEBEAR.COM INTENDS TO MAKE OF SUCH INFORMATION. INFORMATION IS USED IN AGGREGATE. NO PERSONALLY IDENTIFIABLE INFORMATION IS REPORTED OR USED.

 

EXPLANATION OF POLICY

BY USING THIS SITE, YOU AGREE TO THE PRIVACY POLICY OF URSUSTHEBEAR.COM. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THIS SITE. URSUSTHEBEAR.COM REVIEWS ITS PRIVACY POLICY PERIODICALLY AND RESERVES THE RIGHTS, AT ITS DISCRETION, TO MODIFY OR REMOVE PORTIONS OF THIS POLICY AT ANY TIME. THIS PAGE SHOULD BE REVIEWED FROM TIME TO TIME SO THAT YOU ARE UPDATED ON ANY CHANGES. IF YOU WANT TO COMMUNICATE WITH US ABOUT OUR POLICY, OR ABOUT THIS USE OF OR CHANGES TO PERSONAL INFORMATION YOU MAY HAVE SUBMITTED, PLEASE EMAIL US AT INFO@URSUSTHEBEAR.COM AND LISTING TERMS OF POLICY.